Shipping and Returns Policy
At Essence Enclave, we treat shopping not merely as a tedious task but also as an optimal lingering vacation. In line with our value for customers, our Shipping and Returns Policy is transparent and very clear to all our customers. Before you place an order, please go through the details below.
Shipping Policy
We make every effort to get you your product in a speedy and safe manner. The following outlines our shipping terms and options:
- Shipping Destinations: Locally and internationally we ship. The shipping availability may vary by country or region. Make sure to put your full address so there won’t be delays.
- Shipping Costs: The shipping cost is calculated depending on where you are, how much you order and what size your package. Payment is not required until checkout where final shipping charges are displayed. All international orders are charged duties, taxes, customs fees, etc. and the customer is responsible for them.
- Processing Time: All payments are processed within 2 to 3 business days (excludes weekends and holidays), after which orders will be processed.
When placing an order for bulk or custom order processing time may vary. Processing time information will be provided after order confirmation and you will be notified of the estimated processing time.
- Estimated Delivery Times: Local Orders: 3-7 business days.
International Orders: Depending on the shipping destination and customs clearance, the shipping takes 7-21 business days. It is to be noted that delivery timelines are approximated and can change, based on circumstances out of our control: customs delays, weather or holiday periods.
- Order Tracking: After your order is shipped you will receive a tracking number to track the delivery.
- Shipping Issues: If your package is delayed, lost, or damaged during transit, please tell us as soon as possible at orders@essence-enclave.com . Upon receiving, we will work with the shipping provider to get this resolved as quickly as possible.
Returns Policy
Our mission is to make sure you love our products 100%. We hope for all orders that you are satisfied with your purchase, however if for any reason you are not happy with your order, please review our return policy below.
- Eligibility for Returns: To be eligible for a return, the following conditions must be met:
The product must be unused, unopened, packaged in its original condition.
You have 7 days to make the return request after you receive the product.
Non-returnable if they are customized or personalized product other than defective or damaged upon arrival.
- Return Process: Unless the item was damaged or incorrect customer is responsible for shipping costs.
As we are not responsible for items that have been lost or damaged in transit, we suggest that an order be shipped using a trackable shipping service and that shipping insurance be purchased.
- Refunds: If you’ve gotten the returned product and it is approved, then we will notify you on your approval or rejection of your refund. Once approved, you’ll receive a refund to your original method of payment within 7-10 business days.
- Exchanges: At this time though, we do not provide direct exchanges. You are welcome to exchange a product by returning the original product and ordering the new product.
- Damaged or Defective Products: Please, contact us here within 24 hours of receiving your order if you have received a damaged or defective product, so we can get to the bottom of it. If for any reason you are not satisfied with this item, we will happily replace it or refund the purchase price.
Non-Returnable Items
- Essential oils, blends, floral waters or carrier oils were opened or used.
- Products that are not in their original packaging.
- Any products returned after the 7 day return window.
- Damaged or defective, but custom or bulk orders.
Contact Us
If you have any questions or concerns about our Shipping and Returns Policy, please feel free to contact us at:
Email: orders@essence-enclave.com
Phone: 0092 332 8492280
We thank you for choosing Essence Enclave. Here we work with some of the best organic products from nature, and offer you good service too.