Shipping policy

Shipping and Returns Policy

At Essence Enclave, we treat shopping not merely as a tedious task but also as an optimal lingering vacation. In line with our value for customers, our Shipping and Returns Policy is transparent and very clear to all our customers. Before you place an order, please go through the details below.

Shipping Policy

We make every effort to get you your product in a speedy and safe manner. The following outlines our shipping terms and options:

Shipping Destinations: Locally we ship for now. The shipping availability may vary by region. Make sure to put your full address so there won’t be delays.
Shipping Costs: The shipping cost is calculated depending on where you are, how much you order and what size your package.
Estimated Delivery Times: 2-5 business days.

It is to be noted that delivery timelines are approximated and can change, based on circumstances out of our control: customs delays, weather or holiday periods.
Order Tracking: After your order is shipped you will receive a tracking number to track the delivery.
Shipping Issues: If your package is delayed, lost, or damaged during transit, please tell us as soon as possible at essenceenclave24@gmail.com. Upon receiving, we will work with the shipping provider to get this resolved as quickly as possible.

Returns Policy

Our mission is to make sure you love our products 100%. We hope for all orders that you are satisfied with your purchase, however if for any reason you are not happy with your order, please review our return policy below.

Eligibility for Returns: To be eligible for a return, the following conditions must be met:
The product must be unused, unopened, packaged in its original condition.

You have 7 days to make the return request after you receive the product.

Non-returnable if they are customized or personalized product other than defective or damaged upon arrival.
Return Process: Unless the item was damaged or incorrect customer is responsible for shipping costs.
As we are not responsible for items that have been lost or damaged in transit, we suggest that an order be shipped using a trackable shipping service and that shipping insurance be purchased.
Refunds: If you’ve gotten the returned product and it is approved, then we will notify you on your approval or rejection of your refund. Once approved, you’ll receive a refund to your original method of payment within 7-10 business days.
Exchanges: At this time though, we do not provide direct exchanges. You are welcome to exchange a product by returning the original product and ordering the new product.
Damaged or Defective Products: Please, contact us here within 24 hours of receiving your order if you have received a damaged or defective product, so we can get to the bottom of it. If for any reason you are not satisfied with this item, we will happily replace it or refund the purchase price.

Non-Returnable Items

Essential oils, blends, floral waters or carrier oils were opened or used.
Products that are not in their original packaging.
Any products returned after the 7 day return window.
Damaged or defective, but custom or bulk orders.

Contact Us

If you have any questions or concerns about our Shipping and Returns Policy, please feel free to contact us at:

Email: essenceenclave24@gmail.com

Phone: 03328492280